Please don’t report Ubuntu bugs directly to Launchpad
This warrants some explanation. If you just want to know what to do instead, skip to the end.
For over three years now, Ubuntu has been using Launchpad to track bugs. This has been an overwhelming success in terms of the number of bug reports filed, so much so that we have trouble keeping up with them.
Ubuntu, like Debian, carries a huge variety of software, and we accept bug reports for all of it. This means that all of the problems in thousands of independently produced components, as well as all of the secondary issues which arise from integrating them together, are all legitimate Ubuntu bug reports. Casual searching hints that for a given problem with a free software program today, there is likely a bug report in Launchpad about it.
What do we gain by collecting all of this information in one place? We get the big picture. We can make connections between seemingly unrelated bugs in multiple programs which point to a common cause. We can quickly and easily reclassify bug reports which are filed in the wrong place. We can provide a feed of all the data, and access through a single API, so that it can be analyzed by anyone. It gives us a coherent view of the bug data for all of the projects we depend on.
So, having all of these bug reports is useful. How do we make it manageable? We never expect to have zero open bugs, but we do expect to ship products that meet people’s needs, and that means that the worst bugs get fixed within the time available in our release cycle. We’re limited by how quickly our triagers can read and evaluate each report, and how quickly a developer can analyze and fix the problem.
The good news is, you can help accelerate both groups’ work with one simple step: report bugs using ubuntu-bug rather than going directly to Launchpad.
This automatically includes as much information as we can collect about your problem, without any additional work on your part. It’s easy!
$ ubuntu-bug network-manager # report a bug on Network Manager $ ubuntu-bug linux # report a bug on the Linux kernel
The man page for ubuntu-bug contains more examples.
Of course, there are some circumstances where this is not possible, and you can still file bugs the old fashioned way if necessary. If you do, please remember to include details such as which version of Ubuntu you’re using, which package the problem is in, which version of the package is installed, and so on. Read the official instructions for reporting bugs for more information.