Comments on: Please don’t report Ubuntu bugs directly to Launchpad

By: Henrik Omma: Better bugs | Techie News

Henrik Omma: Better bugs | Techie News — Mon, 01 Jun 2009 07:06:29 +0000

[...] to use Apport (via ubuntu-bug and ‘Report a Problem’) to report all bugs in Ubuntu. As others have pointed out, this is key to improving the quality of bug reports and in turn reduce the time to [...]

By: heno log » Better bugs

heno log » Better bugs — Mon, 01 Jun 2009 01:22:08 +0000

By: TMIT World Limited

TMIT World Limited — Sun, 10 May 2009 07:26:08 +0000

Mplayer simply does not work on any of our (6) internal systems (a mix of desktop and server editions) that we upgraded to 9.04

It just crashes within 2-3 seconds of opening – no error messages or the like.

We are now forced to take the most disappointing step of reverting to 8.10 on our own systems and the most embarrasing step of telling clients to revert to a previous version of Ubuntu.

By: mdz

mdz — Sat, 02 May 2009 20:57:17 +0000

The syntax is correct for Ubuntu 8.10 and 9.04. Ubuntu 8.04 LTS, I believe, requires -p or -P.

By: Strider22

Strider22 — Sat, 02 May 2009 20:00:12 +0000

The example in the article fails to use the correct syntax?

$ ubuntu-bug network-manager # report a bug on Network Manager
$ ubuntu-bug linux # report a bug on the Linux kernel

The man page say that a lower_case -p for packages and an upper_case -P for pids.

By: Randy Wilharm

Randy Wilharm — Fri, 01 May 2009 20:42:20 +0000

I just go to the forums.

If you don’t get answered right away
you’ll get one eventually.

I’ve had at least 25 vital questions
and everyone got answered + solved
when and if applicable.

People who publicly decry Ubuntu or
any other Linux OS/apps
are like bacteria.

I’ll bet some even get
a paycheck for it…….from???
(HINT: What did Jackie Gleason say to his pal?)

By: mdz

mdz — Fri, 01 May 2009 08:51:23 +0000

If you are using a driver other than the one provided by Ubuntu, then you should report your bugs to the driver author rather than to Ubuntu. If you’re using the default Ubuntu drivers, then you should file your bug using “ubuntu-bug xserver-xorg-video-XXX” (where XXX is the driver name, like “ati”) or just “ubuntu-bug xorg” if you’re unsure.

By: mdz

mdz — Fri, 01 May 2009 08:41:50 +0000

It looks like the documentation could use a bit of work to explain this case more clearly.

First, see if it really is crashed. Is the caps lock light flashing? If so, it’s a kernel panic and you should follow https://help.ubuntu.com/community/DebuggingSystemCrash and use “ubuntu-bug linux” to file a bug on the kernel.

If not, try using ping or ssh from another system on the network, to see if it is still alive. Bugs like 359392 can look like a system crash, but really the graphics driver is just wedged and the rest of the system is still running.

We don’t yet generate an automatic crash dump for kernel panics, but this is planned for the next release: https://launchpad.net/ubuntu/+spec/foundations-karmic-linux-kernel-crash-dump

By: Bob

Bob — Fri, 01 May 2009 07:41:02 +0000

You may call it comprehensive but I call it vague. The problem after a hang is that there is very little to pick up on. A restart of the system is required and finding the ‘right package’ is virtually impossible. The packages are many and inter-related, the most the user has to go on is what they were doing on screen at the time.

For those of us that have unstable systems could a continuous log file monitor processes loaded (and ideally the ones active at point of crash) and so be available to view and report on reboot?

By: Bob

Bob — Fri, 01 May 2009 07:29:32 +0000

I’m getting repeated full system crashes and it does not seem to be related to any particular app. I guess it is a more system thing like a graphics driver.

When it happens I have to reboot holding AltGr then SysRq r e i s u b. Upon recovery there is no log file in /var/crash to help.

What is the best way to report this?